RETURN & REFUND POLICY

At PURIST Peptides we prioritise product integrity, safety and strict quality control. The policy below sets out your rights and how returns are handled. Nothing here affects your statutory rights as a consumer under EU or Dutch law.

1. Your Right of Withdrawal

If you are a consumer in the European Union you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason, in accordance with the EU Consumer Rights Directive (2011/83/EU).

To exercise this right, notify us at info@puristpeptides.nl within 14 days of delivery, quoting your order number. You then have a further 14 days to return the goods. We will refund the amount paid, including standard outbound delivery costs, within 14 days of receiving the returned goods or proof of return.

2. Important Exception — Sealed Products

Under Article 16(e) of the EU Consumer Rights Directive, the right of withdrawal does not apply to sealed goods which are unsuitable for return for reasons of health protection or hygiene once unsealed. Because our products are sterile laboratory compounds:

• Unopened vials with the seal intact may be returned within the 14-day withdrawal period

• Vials that have been unsealed, opened, punctured or reconstituted cannot be returned or refunded, as sterility and integrity can no longer be assured

3. Return Condition and Costs

Returned items must be in their original, unopened packaging with all seals intact. Customers are responsible for the cost of return shipping unless the item was damaged, defective or incorrectly supplied. We recommend a tracked service, as we cannot refund a return we do not receive.

4. Damaged or Defective Items

We will replace or refund items that arrive damaged or defective, subject to the following:

• Damage must be reported within 48 hours of delivery

• Clear photo or video evidence must be provided

• Original packaging must be retained for verification

Once verified, a replacement or full refund will be issued at no additional cost to you, including return shipping where applicable.

5. Non-Eligible Claims

We do not offer replacements or compensation for:

• Improper storage after delivery

• Incorrect handling or usage

• Minor cosmetic packaging damage that does not affect product integrity

• Delivery delays caused by courier services beyond our control

6. Shipping Responsibility

Customers are responsible for providing accurate delivery details at checkout. PURIST Peptides is not liable for failed deliveries due to incorrect or incomplete information.